faq

It’s important that you understand and participate in all stages of the process from “browsing” to “delivered”. We’ve pulled together several tips and answers to some of your most pressing questions, but if anything is amiss or slightly confusing, we encourage you to reach out to us directly at inspire@alexelincreative.com

        Ordering

HOW DO I REQUEST A QUOTE?

Please fill out the Wedding Questionnaire to provide us with important details about your wedding day. Indicate whether you’d like to use one of our custom designs or build something one-of-a-kind from scratch.

Is there an order minimum?

Yes, the minimum order quantity is 50 invitations.

WHEN SHOULD I ORDER MY WEDDING INVITATIONS?

We recommend ordering your wedding invitations 4-6 months prior to your wedding day.

When should I mail my invitations?

We recommend mailing your wedding invitations 6 – 8 weeks before your wedding. For destination or holiday weddings, we recommend mailing 8 – 10 weeks prior.

How soon will I receive my order?

Production times may vary based any additional customization requested for your package. Typically, the Signature package takes up to two weeks from final design approval and the Premium package takes up to 3 weeks from final design approval.

What Shipping method(s) do you use?

We ship all orders FedEx Ground, which guarantees delivery within 1-3 days for most states.

   Customization

How can I customize my invitation?

Each design in our Creative Collection is completely customizable; you are welcome to change wording, orientation, and fonts. However, if you’re a fan of our style, but want something to call your own, we are happy to work with you to create something completely unique.

What about day of pieces?

We are strong believers in continuity between your invitation and all other pieces presented for your wedding day. Let us know if you’d like to create coordinating escort cards, table numbers, ceremony programs, or menus. Pricing will vary based on your needs. 

Will I see a proof before printing?

Absolutely! Each package includes two rounds of revisions to make sure we get everything just right. Unfortunately, we are not responsible for misspellings or incorrect wording once your final proof has been approved. We suggest having family and friends proofread the final version for spelling and grammar errors. 

         payment

Which forms of payment are accepted?

You may remit payment using any major credit card, PayPal, Stripe, or personal check. 

Are deposits required?

Yes, 50% of your order total is due before we can begin the customization/proofing process. All remaining balances will be due immediately following approval of the final draft.

How much is shipping?

Shipping fees are calculated at the completion of each order, as they are dependent upon the size and weight. All costs will be added to the final invoice.

Do you offer refunds or exchanges?

Due to the custom nature of each product, we are unable to grant refunds or exchanges. For this reason, we put great emphasis on our partnership and working together until you are completely happy with your items.